What is a defining feature of an insurance agent?

A defining feature of an insurance agent is that they are typically authorized to sell on behalf of a single insurance company. This exclusivity allows agents to develop a deep understanding of that company's products and services, enabling them to effectively represent that insurer's offerings to clients. Such agents are known as "captive agents." They are aligned with one insurer, often leading to stronger brand loyalty and more tailored services for the company they represent.

Other options present attributes associated with different roles in the insurance industry. For instance, selling for multiple companies is characteristic of independent agents, who can provide clients with a broader range of products from various insurers. Representing the interests of policyholders usually pertains to the role of brokers, who act on behalf of the client rather than the insurer. Lastly, focusing solely on claims management aligns more with claims adjusters or specialized claims professionals rather than agents, whose primary function is to sell and service insurance policies.